Refund and Unlimited e-Mail Package Policies
If for any reason you are not satisfied with a product or service you purchased you can receive a full refund, with the following stipulations:
- Members Area Subscriptions must be refunded within 30 days of the original purchase date. Please note that Members Area subscriptions are recurring and will automatically be re-billed based on the duration of time for which you signed up. You may cancel at any time by logging into your account and clicking the link ‘Cancel.’
- E-mail service packages must be refunded within the first two e-mail exchanges and within 30 days of the original purchase date. An administrative fee of $50 will not be refunded for the initial consultation, if received.
- Telephone consultation packages must be refunded within 3 business days of the first phone call. An administrative fee of $100 will not be refunded for the initial consultation, if received.
- All products and services must be refunded within 30 days of the original purchase date. Refunds on a product/service will only be issued once per product/service. All purchases will be refunded back to the original credit card on which products or services were purchased. Unused consulting services will not be partially refunded, but consulting services are valid for one year after purchase. Consulting services are non-transferable to another party.
- Unlimited e-mail packages can be paused once per package for a maximum of 4 weeks for illness, traveling, etc. Should it go beyond 4 weeks, the package will be transferred to a standard e-mail package (2 weeks left = 2-email package; 3+ weeks left = 4-email package). Should you want to reinstate the unlimited package past 4 weeks, you may pay a one-time reactivation fee of $50 to update your Sleep Plan, since a lot can change in a long period of time. If there is less than half the package remaining, packages will not be paused for all circumstances.
- Fees for expedited processing are non-refundable.
To request a refund, please fill out this form. Refunds are processed twice per month, usually within 10-15 days from when we receive your form. If you have any questions about our refund or unlimited e-mail policies, please contact us. We have no problem clarifying our policies.
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