Refund and Unlimited e-Mail Package Policies
If for any reason you are not satisfied with a product or service you purchased you can receive a full refund, with the following stipulations:
- Requests for refunds on your first subscription payment to our Members Area must be requested within 30 days of the original purchase date. Members Area subscriptions are auto-recurring. The subscription will automatically renew and be re-billed based on the subscription level you selected at the time of purchase. The re-billed fee will be based on the $USD rate posted at the time of purchase, which may not include any discounts or promotions, though these may be included in your original purchase price. You may cancel your Members Area subscription at any time before it renews by either logging into your Members Area account and clicking the link to ‘Cancel Subscription’ from within your account’s payment history, or by canceling it directly from your PayPal account. Refund requests submitted after the subscription renews must be within 30 days, and will be subject to a $15 processing fee, which will be automatically deducted from the amount of any approved refund. The frequency of use or non-use of our Members Area service will not be considered when reviewing or approving refund requests.
- E-mail service packages must be refunded within the first two e-mail exchanges and within 30 days of the original purchase date. An administrative fee of $50 will not be refunded for the initial consultation, if received.
- Telephone consultation packages must be refunded within 3 business days of the first phone call. An administrative fee of $100 will not be refunded for the initial consultation, if received. Cancellations, reschedules, or no-shows within a day of the appointment may have 15 minutes of time deducted from the account to compensate for sleep consultant time and occupying a time slot another family could have used. This helps us make sure we can accommodate families in a timely basis.
- All products and services must be refunded within 30 days of the original purchase date. Refunds on a product/service will only be issued once per product/service. All purchases will be refunded back to the original credit card on which products or services were purchased. Unused consulting services will not be partially refunded, but consulting services are valid for one year after purchase. Consulting services are non-transferable to another party.
- All consulting services expire one year from the original date of purchase.
- Fees for expedited processing or sibling add-ons utilizing a consultant’s time are non-refundable.
- Unlimited e-mail packages can be paused once per package for a maximum of 4 weeks for illness, traveling, etc. Should it go beyond 4 weeks, the package will be transferred to a standard e-mail package (2 weeks left = 2-email package; 3+ weeks left = 4-email package) to be used within one year from the purchase date. Should you want to reinstate the unlimited package past 4 weeks within one year of the purchase date, you may pay a one-time reactivation fee of $50 to update your Sleep Plan, since a lot can change in a long period of time. If there is less than half the package remaining, packages will not be paused for all circumstances.
To request a refund, please contact us. Refunds are processed twice per month, usually within 10-15 days from when we receive your form. If you have any questions about our refund or unlimited e-mail policies, please contact us. We have no problem clarifying our policies.
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