Expert Pediatric Sleep Consultant Services

Question 1

How Does the PREMIUM SLEEP SUPPORT PACKAGE Work?

Accepted Answer

The Basic Sleep Support Package includes a Personalized Sleep Plan®, plus 4 email conversations to use anytime within 30 days.

When you purchase your Basic Sleep Support Package, you will automatically receive the details via email to help you get started.

First, click the link in the email to complete and submit your introductory sleep history. This comprehensive questionnaire takes approximately 20-30 minutes and will guide you through detailed questions so that you can easily provide us with the information your dedicated baby sleep consultant needs to provide you with a holistic Personalized Sleep Plan.

Once we receive the completed introductory questionnaire, we’ll get to work on creating a Personalized Sleep Plan® just for you and your family. If you have a sleep log you’d like to submit as well, to be considered when creating your holistic Personalized Sleep Plan, you’ll send that to us as well, via email.

Once your Plan is complete, within about 2 business days, we’ll send it to you via email. Then your 30 days to use your 4 email conversations will begin!

Should you ever need additional support, for a sleep issue down the road, or even a new baby, options for existing/returning clients are always available to our loyal families!

Question 2

What if I Need More Help?

Accepted Answer

The Essential Sleep Support Package comes with a Personalized Sleep Plan®, a sleep log analysis (if needed), and 30 days of unlimited emailing. This allows you to work at your own pace with as much support as you need!

When you purchase your Essential Sleep Support Package, you will automatically receive the details via email to help you get started.

First, click the link in the email to complete and submit your introductory sleep history. This comprehensive questionnaire takes approximately 20-30 minutes and will guide you through detailed questions so that you can easily provide us with the information your dedicated baby sleep consultant needs to provide you with a holistic Personalized Sleep Plan.

Once we receive the completed introductory questionnaire, we’ll get to work on creating a Personalized Sleep Plan® just for you and your family. We’ll send this to you via email within about 2 business days and once your Plan is sent to you, your 30 days of unlimited email conversations will start. (Yes, it’s really unlimited!)

Should you ever need additional email or phone conversations, for a sleep issue down the road, or even a new baby, options for existing/returning clients are always available.

Question 3

I’m Breastfeeding – Is the Sleep Help You Offer Breastfeeding-Friendly?

Accepted Answer

The Premium Sleep Support Package is our maximum support option and comes with an initial 60-minute virtual conference via phone or Zoom, a Personalized Sleep Plan®, 30 days of unlimited e-mail conversations, and ongoing sleep log analysis.

When you purchase your Premium Sleep Support Package, you will automatically receive details via email to help you get started with your phone conference, and a link to complete and submit your sleep history to us. In this 20-30 minute online questionnaire, we’ll cover all areas of sleep and development, milestones, the techniques that have or haven’t worked in the past, any potential changes in your little one’s life, your concerns, and more, to best assess a course of action that will be the best fit for your family. Alternatively and optionally, you can split your 60 minutes into smaller meetings.

You’ll typically have your 60 minute conference via phone or Zoom first, and after that call, your sleep consultant will prepare a Personalized Sleep Plan® specifically for your family. Once your plan is sent to you, your 30 days of unlimited email conversations will start.

Virtual conference appointments are via telephone or Zoom and are typically available within 2-5 business days. Special arrangements can sometimes be made for weekends or after-hours. If you are worried we don’t service your time zone, don’t worry! We regularly work with parents worldwide and will find a time that works for you and your family!

If you prefer to receive your written Personalized Sleep Plan first, and use all 60 minutes of your telephone/Zoom conference time during the 30 days for follow up calls, that is fine too! Just let us know by sending a quick message to us via your helpdesk account or send us an email.

Question 4

Will You Just Tell Me to Let My Baby or Toddler Cry It Out Like Other Sleep Trainers or Programs?

Accepted Answer

With the above-mentioned support options, we work with you 100% virtually via e-mail and phone. If you are interested in at-home support options, please review our in-home sleep consultant services.

Question 5

When Can I Expect a Response?

Accepted Answer

Need more support? We've got you covered! As an existing/returning client, you don’t have to "start over!" We offer quite a few options for returning clients who need more sleep support. We even offer a support package for families returning to us with a new baby.

Question 6

What Age Children Do You Help?

Accepted Answer

Absolutely! With babies, the connection between a full belly and sleep is pretty obvious, but sometimes this connection needs extra attention, especially with breastfed babies. All of our sleep consultants provide breastfeeding-friendly advice and we also have lactation consultants on our team who can help with more complicated issues such as low supply, oversupply, tongue tie, reflux, colic, questions about returning to work, and weaning. We’ll work together to ensure that your breastfeeding goals are met while still achieving the best sleep possible for you and your family.

Question 7

How Do I Get Help For a Sibling?

Accepted Answer

Absolutely NOT! In fact, I would estimate that 99% or more of our clients do NOT let their child cry it out. While we can’t promise zero crying (after all, they are young children!), we do understand the importance of limiting crying as much as possible and offer hands-on teaching methods. Even parents who have tried Cry It Out and weren’t able to get it to work often come to us for gentler solutions. If you do want to try cry-it-out (or some variation), we can help you formulate a plan that you can get on board with and, most importantly, stick with! There are many strategies out there and we customize one just for your family and your unique situation.

One thing we hear from families who have worked with other baby sleep consultants before finding us is that once the other sleep consultant’s one-size-fits-all method didn’t work, they were out of ideas. Keep in mind that some sleep consultants go through just days or weeks of training. We have over 15 years of experience with tens of thousands of families. We understand that each baby is truly unique and thus we utilize many different methods that fit different personality types.

Would you like to learn more about our methodologies and philosophies before you get started? Please set up a free 15-minute sleep assessment TODAY!

Question 8

Is My Purchase Secure & Guaranteed?

Accepted Answer

Quality is very important to us and we know it’s important to you too!

Personalized Sleep Plans®, are curated and personalized just for you, by one of our seasoned experts, and are usually completed within two (2) business days, on average, depending on demand.

Follow-up email conversations are answered within two business days or faster.

In a hurry? We offer expedited processing for a one-time non-refundable fee of $39. Please go here to purchase expedited processing and we’ll take it from there!

Question 9

Do You Work With Families in My Country?

Accepted Answer

It is never too early or too late to teach healthy sleep habits to your child. Over the past 15 years, we have helped newborn babies to eight-year-old school-aged children and all ages in between. It’s never too late to add The Baby Sleep Site® as an extension of your village!

Question 10

Why Do I Need a Sleep Consultant and How Can I Fit it Into My Budget?

Accepted Answer

Many of our families have sleep challenges across multiple children. You are not alone!

For any and all siblings (including twins or multiples), unlike buying multiple car seats, high chairs, etc., you just have to purchase a Sibling Add-On for each additional child before your Personalized Sleep Plan® is created. This beats buying multiple consultation packages!

For follow-up consultation e-mails, you may use them for any child if you have added sibling coverage. We will often be able to answer all questions using just one email conversation but sometimes will need to use one for each child. It depends on the severity of the sleep issues being discussed.

To get help for a sibling, please add a sibling option in the shopping cart when you purchase, or to add it after your initial purchase, you can purchase our Sibling Add-On here.

Question 11

Do You Offer a Sliding Scale, a Military Discount, or Financial Assistance?

Accepted Answer

All purchases on The Baby Sleep Site® are secured by 256-bit encryption and your credit card information is NOT stored on our servers, which means you can feel confident your financial information is always 100% safe. Your purchase also comes with a guarantee! We genuinely want to bring about important changes in your home and want you to feel confident moving forward. We also want you to find a program that allows you to get your child to sleep in a way that fits with your parenting style.

We understand that there is no unique definition of perfection. As such, we can’t always guarantee “perfect” sleepers, but we can guarantee a professional and supportive service. Rest assured, you have a full 30 days from purchase to decide if our service is a good fit for your family. Of course, this doesn’t mean that a family’s sleep journey will definitely be fully complete in 30 days’ time since that depends heavily on a variety of factors, but it gives you a generous amount of time to decide if our support fits your family’s needs. Our goal is to help your family sleep and we do this by developing a supportive village of experts for you to depend on over the long haul.

Because we must account for overhead and our time, and provide the same level of quality service to all families with whom we work, we do have a few rules regarding refunds. Please be sure to read our complete Terms of Use here for details regarding refunds.

Question 12

Will Insurance Cover Sleep Consultation Services?

Accepted Answer

Absolutely! In addition to parents in the United States, we have worked with parents from all over the world including, but not limited to, Canada, the United Kingdom, France, China, South Africa, Australia, Thailand, Ireland, and Sweden just to name a few.

Expert Pediatric Sleep Consulting Services

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