Hello and welcome to your virtual village!
Thanks for stopping by! We know parenting can be exhausting, and sleep challenges can feel overwhelming. We have LOVED helping families just like yours for over 15 years!
Before reaching out, you might find your answer in our Frequently Asked Questions below. You can also explore our VIP Members Area, Sleep Coaching Packages, and Articles & Free Resources for guidance and tips.
Nicole Johnson
Founder / Lead Sleep Consultant
Frequently Asked Questions
General Questions
We have a variety of package options, and the product or service package you choose has a lot to do with your personality. Are you a DIY’er or are you ready for one-on-one help? Is phone or e-mail more convenient? Are you detail-oriented? Do you need daily or near-daily support? And sometimes you don’t know what you will need until you need it. We understand this very well!
With over 15 years under our belt, we can confidently tell you that you can’t choose the “wrong” product or service package. Simply choose what feels like the best fit, and if you ever feel you need something different, simply let us know, and we can make adjustments! If you still aren’t sure, please contact us below, and we will be happy to assist you.
Most of our services expire within 30 days of purchase, so it’s unlikely that anything is still active.
To check your account status:
- Please log in to your Sleep Helpdesk account.
- Click “Edit Profile” to see your remaining services.
If you’d rather skip logging in, you can contact us below, and we’re happy to help!
Quality is very important to us, and we know it’s important to you too. Personalized Sleep Plans® are completed within two business days from when we receive your history, on average, depending on demand and day of the week.
In a hurry? We offer expedited processing for a one-time non-refundable fee. Please go here to purchase expedited processing, and we’ll take it from there!
Please contact us if you believe it has been longer than 4 business days since you completed your sleep history.
Once you log in to your VIP Members Area account, click “Account” in the menu. If you are having any trouble with your account that is not able to be managed there, please contact us using the form below.
Please feel free to review our Terms of Use or contact our Client Relations Team using the form below at any time if you have questions.
No, at this time, we do NOT accept guest posts or sponsored posts. If you’re interested in partnering with us, please email partners@babysleepsite.com and share information about your product or service.
Technical Questions
You should have immediately received an email with instructions directly after payment, so we apologize for any technical issues you may have experienced. Please be sure to check your e-mail and any spam/junk folders. And, be sure to add babysleepsite.com to your address book. If you still can’t locate your e-mail or download instructions, please contact us below, and we’re happy to help!
To reset your Sleep Helpdesk password, click here
To reset your VIP Membership password, click here.
We apologize you are having trouble! To remedy a login problem, try closing all your browser windows, clearing your cache, and/or using a different browser. Or please just contact us and we’ll troubleshoot with/for you!
Question not answered?
We’re here to help! Don’t hesitate to get in touch with us using the form below:
