We, at The Baby Sleep Site®, are all mothers who’ve been where you are – doing all we can to get our children the rest we know deep down they need. We are extremely passionate about delivering comprehensive and supportive tips, advice and encouragement to help your family sleep better.
We have undertaken extensive research and training to be in the position to provide you with expert sleep support. While this is most certainly fact, our advice and opinions are freely available to the public across the globe. As such, you will encounter comments and opinions expressed on our site that are not our own and may misconstrue our intent; those providing comments are providing theirs alone, and do not reflect the opinions of any authors or third-party we mention.
All contents of The Baby Sleep Site®, such as e-guides, e-Books, advice, evaluative consultations, text, graphics, images, and other material contained on The Baby Sleep Site® (“Content”) are for informational and supportive purposes only. The Content is not intended to be a substitute for professional or medical advice, diagnosis, or treatment. Always, always, always seek the advice of your physician or another qualified healthcare provider with any questions you may have regarding your or your child’s medical condition(s), behaviors, feeding and sleeping habits, and environment. Never disregard professional medical advice or delay in seeking it because of something you have read on The Baby Sleep Site®!
We are very passionate about all of our products and services. Providing excellent service to you and helping your family sleep better are our top priorities. In fact, it is one of our core missions to provide as many of our services as close to cost as possible, so we can remain accessible to as many families as possible. If, for any reason, you are not satisfied with a product or service you purchased, please first give us a chance to understand where you are and the issue you are facing, so we can work together to find a solution.
Should you decide that we are not the best fit for your family, you may be eligible for a refund according to the below terms:
Personalized Consultation – E-mail Packages
We understand that there is no unique definition of perfection. As such, we can’t always guarantee “perfect” sleepers, but we can guarantee a professional and supportive service. Rest assured, you have a full 30 days from purchase to decide if our service is a good fit for your family. Of course, this doesn’t mean that a family’s sleep journey is fully complete in 30 days’ time since that depends heavily on a variety of factors, but it gives you a generous amount of time to decide if our support fits your family’s needs. Our goal is to help your family sleep and we do this by developing a supportive village of experts for you to depend on over the long haul. Because we must account for overhead and our time, and provide the same level of quality service to all families with whom we work, an administrative fee of $100 for the initial consultation plus $30 per used e-mail consultation (or % of use of an unlimited e-mail package) must be withheld from each refund. Packages used in their entirety are not eligible for a refund.
We understand that life happens and sickness, travels, and unexpected events crop up when you least desire them and we’ve got a plan for that, too. Unlimited e-mail packages can be paused once per package for a maximum of 4 weeks. Since children grow and change so fast, should you need to pause your unlimited package for more than 4 weeks a $50 reactivation fee must be collected once you resume. We also may not be able to pause a package that is more than half used. Please consult your sleep consultant as these types of pauses will be handled on a case-by-case basis.
Personalized Consultation – Telephone Packages
We understand that there is no unique definition for perfection. As such, we can’t always guarantee “perfect” sleepers, but we can guarantee a professional and supportive service. Rest assured, you have a full 30 days from purchase to decide if our service is a good fit for your family. Of course, this doesn’t mean that a family’s sleep journey is fully complete in 30 days’ time since that depends heavily on a variety of factors, but it gives you a generous amount of time to decide if our support fits your family’s needs. Our goal is to help your family sleep and we do this by developing a supportive village of experts for you to depend on over the long haul. Because we must account for overhead and our time, and provide the same level of quality service to all families with whom we work, an administrative fee of $130 for the initial consultation plus $30 per used phone or e-mail consultation must be withheld from each refund. Packages used in their entirety are not eligible for a refund.
Cancellations, reschedule requests, or no-shows within 1 day of any telephone appointment may have 15 minutes of phone time, or its equivalent, deducted to account for the time your sleep consultant has already spent preparing and holding the time for your appointment. This helps to ensure that we can accommodate all families in a timely fashion.
Expiration Dates
E-Book purchases never expire. Should you lose the download page information for one of our e-Books, simply contact our stellar Client Relations Team for them to look up your account and send you the desired information.
In order to accurately meet future families’ needs and ensure high quality, personalized attention for each and every family, as of November 1, 2017, unused consultation services expire six (6) months from the original date of purchase. Unused consultation services will not be partially refunded and are non-transferable to another family.
Members Area
Our Members Area is an auto-recurring/renewing subscription service. It provides access to exclusive content that is unavailable on the main website and requires a separate login. Your first payment is 100% guaranteed, so you have nothing to lose by signing up and taking a look around. Give it a try!
Members Area subscriptions are auto-recurring but can be canceled at any time from within your account once logged in. The subscription will automatically renew and be re-billed based on the subscription level you selected at the time of purchase. The re-billed fee will be based on the $USD rate posted at the time of purchase, which may not include any discounts or promotions, though these may be included in your original subscription price.
To cancel, click the link to ‘Cancel Subscription’ from within your account’s payment history, or by canceling it directly from your PayPal account if that was your original method of payment. If you cancel with time left in your billing period, you’ll retain access to the subscription until it expires.
For all initial purchases of subscriptions, you may cancel during the first 30 days and request a full refund. If the cancellation occurs after the first 30 days, you won’t be eligible for a refund. If you cancel your subscription but are not eligible for a refund, you’ll retain access to the subscription until it expires.
For renewals of subscriptions, cancel within seven days of the renewal date and you may request a full refund. After 7 days, your refund will be prorated from the renewal date to the date requested up to 30 days. No refund is available after 30 days. If you cancel your subscription but are not eligible for a refund, you’ll retain access to the subscription until it expires.
The frequency of use or non-use of our Members Area service cannot be considered when reviewing or approving refund requests.
e-Books
All of our e-Books and e-Book bundles are 100% guaranteed and you may request a full refund within 30 days from the original date of purchase.
Express Sleep Plan®
The Express Sleep Plan alone is 100% guaranteed and you may request a full refund within 30 days from the original date of purchase.
The Express Sleep Plan Consultation Package and any Express Sleep Plan E-mail upgrade package comes with an analysis by a sleep consultant. If provided, because we must account for overhead and our time, and provide the same level of quality service to all families with whom we work, only the cost of the Express Sleep Plan is refundable.
The Express Sleep Plan Plus Phone Support Package and any Express Sleep Plan Phone upgrade package comes with an analysis by a sleep consultant on the telephone. If provided, because we must account for overhead and our time, and provide the same level of quality service to all families with whom we work, only the cost of the Express Sleep Plan is refundable.
General Information
Refund requests must be made within 30 days of the original purchase date. Refunds on a product/service will only be issued once per product/service per family. All purchases will be refunded back to the original method of payment whenever possible.
Supplemental fees such as those for expedited processing or sibling add-ons are not eligible for a refund.
To request a refund, simply contact us here.
If you have any questions about any of our terms or policies, please do not hesitate to ask. We’ll take whatever time you need to ensure you understand our services, philosophies, and policies.
Copyright
Our Content is protected by copyright under both United States and foreign laws where applicable. Ownership of the Content, where applicable, remains with The Baby Sleep Site®. Any use of the Content not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws. Content and features are subject to change, termination or retraction without notice at the editorial discretion of The Baby Sleep Site®. All rights not expressly granted herein are reserved to The Baby Sleep Site®.
Disclaimer
Though we try our best to only provide you with best practice tips and advice, you are solely responsible for ensuring that the use or application of information received from The Baby Sleep Site® and its Content meets your family’s needs in terms of safety, expected dangers and care before using or applying it.
When using The Baby Sleep Site®, information will be transmitted over the internet or other medium of your choosing that may be beyond the control and jurisdiction of The Baby Sleep Site® and its suppliers. Accordingly, The Baby Sleep Site® assumes no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of The Baby Sleep Site®. In addition, The Baby Sleep Site does not collect or store private, personal, or protected information through regular use of the website. In addition, The Baby Sleep Site® does not collect or store private, personal, or protected information through regular use of the website.
The Baby Sleep Site® and the content are provided on an “as is” basis. THE BABY SLEEP SITE®, ITS LICENSORS, AND ITS SUPPLIERS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE. Without limiting the foregoing, The Baby Sleep Site®, its licensors, partners, and its suppliers make no representations or warranties about the accuracy, reliability, completeness, relevance, or timeliness of the Content, software, text, graphics, links, or communications provided on or through the use of The Baby Sleep Site®.
In no event shall The Baby Sleep Site®, its licensors, its partners, its suppliers, or any third parties mentioned on The Baby Sleep Site® be liable for any damages (including, without limitation, incidental and consequential damages, or personal injury/wrongful death resulting from the use of or inability to use The Baby Sleep Site® or the Content, whether based on warranty, contract, tort, or any other legal theory, and whether The Baby Sleep Site®, its licensors, its suppliers, or any third parties mentioned on The Baby Sleep Site® are advised of the possibility of such damages. The Baby Sleep Site®, its licensors, its suppliers, or any third parties mentioned on The Baby Sleep Site® are not liable for any personal injury, including death, caused by your use or misuse of the Site or Content. Any claims arising in connection with your use of the Site, any Content, or the Public Areas must be brought within one (1) year of the date of the event giving rise to such action occurred. Remedies under these Terms of Use are exclusive and are limited to those expressly provided for in these Terms of Use.
If you have any questions about any of our terms or policies, please do not hesitate to ask. We’ll take whatever time you need to ensure you understand our services, philosophies, and policies.
Last Updated: 12/31/2018