Refund and Unlimited e-Mail Package Policies
If for any reason you are not satisfied with a product or service you purchased you can receive a refund according to the following terms:
Members Area
Requests for refunds on your first subscription payment to our Members Area must be requested within 30 days of the original purchase date. Members Area subscriptions are auto-recurring. The subscription will automatically renew and be re-billed based on the subscription level you selected at the time of purchase. The re-billed fee will be based on the $USD rate posted at the time of purchase, which may not include any discounts or promotions, though these may be included in your original purchase price.
You may cancel your Members Area subscription at any time before it renews by either logging into your Members Area account and clicking the link to ‘Cancel Subscription’ from within your account’s payment history, or by canceling it directly from your PayPal account.
Refund requests submitted after the subscription renews must be within 30 days, and will be subject to a $15 processing fee, which will be automatically deducted from the amount of any approved refund. The frequency of use or non-use of our Members Area service will not be considered when reviewing or approving refund requests.
Personalized Consultation – E-mail
E-mail service packages must be refunded within the first two e-mail exchanges and within 30 days of the original purchase date. An administrative fee of $50 will not be refunded for the initial consultation, if received.
Unlimited e-mail packages can be paused once per package for a maximum of 4 weeks for illness, traveling, etc. Should it go beyond 4 weeks, the package will be transferred to a standard e-mail package (2 weeks left = 2-email package; 3+ weeks left = 4-email package) to be used within one year from the purchase date. Should you want to reinstate the unlimited package past 4 weeks within one year of the purchase date, you may pay a one-time reactivation fee of $50 to update your Sleep Plan, since a lot can change in this period of time. If there is less than half the package remaining, packages will not be paused for all circumstances.
Personalized Consultation – Telephone
Telephone consultation packages must be refunded before the second phone call and within 30 days of the original purchase date. An administrative fee of $100 will not be refunded for the initial consultation, if received. Cancellations, reschedules, or no-shows within a day of the appointment may have 15 minutes of phone time, or its equivalent, deducted from the account to compensate for sleep consultant time and occupying a time slot another family could have used. This helps us make sure we can accommodate families in a timely basis.
Refunds and General Information
All products and services must be refunded within 30 days of the original purchase date. Refunds on a product/service will only be issued once per product/service per family. All purchases will be refunded back to the original credit card on which products or services were purchased whenever possible.
Consulting services expire one year from the original date of purchase. Unused consulting services will not be partially refunded and are non-transferable to another party.
Fees for expedited processing or sibling add-ons utilizing a consultant’s time are non-refundable.
To request a refund, please contact us. Refunds are processed twice per month, usually within 10-15 days from when we receive your request form. If you have any questions about our policies, please contact us. We look forward to helping you understand our policies.
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