How do e-mail packages work and how long do I have to use my services?

After you purchase your package, your sleep consultant will do a complete profile of your baby’s sleep and development. We will talk about his or her sleep history and current developmental stage. We will discuss developmental milestones, the techniques that have or haven’t worked in the past, and any potential changes in your little one’s life. We will also listen to your concerns and work with you to determine which sleep strategy is the best fit. There are numerous sleep training options out there, from crying methods to no-cry methods and many in-between, and we will figure out the best course of action with you.

Once your sleep coaching is underway, you can use your follow-up e-mails to ask further questions as needed. And, your purchased emails and/or phone consultations are available to you for six (6) months after the purchase date. This gives you plenty of time to sleep coach at your desired pace with the option to save some of your emails/phone time for future sleep issues that may arise. Many parents choose to save one or two consultations for future sleep problems, like a sleep regression, schedule change, life change, or teething, that they know may arise later.

How does unlimited emailing work?

Our unlimited email consultation packages are popular among parents who want focused attention for a predetermined amount of time. Whether you think you will need support during a transition phase or are looking to establish long-term consistency in your baby’s nighttime habits, these email packages offer a cost-effective way of getting all the advice you need.

The Details:

• After you purchase your package, you will complete an online questionnaire that takes about 10-20 minutes and your sleep consultant will do a complete profile of your baby’s sleep and development. We will talk about his or her sleep history and current developmental stage. We will discuss developmental milestones, the techniques that have or haven’t worked in the past, and any potential changes in your little one’s life. We will also listen to your concerns and work with you to determine which sleep strategy is the best fit. There are numerous sleep training options out there, from crying methods to no-cry methods and many in-between, and we will figure out the best course of action for you.
• Responses are given as promptly as possible, usually within 12-24 hours, depending on time of day and respective time zones, and you will receive limited responses on the weekends from an on-call sleep consultant.
• Clients who require an initial assessment or Personalized Sleep Plan^® will get one within 1-2 business days and the end date will be adjusted accordingly.
• Unlimited packages can be paused once per package for a maximum of 4 weeks in the event of illness, traveling, etc. Please discuss any special circumstances with your expert sleep consultant, and we will strive to accommodate you. We know life happens.
• Unlimited e-mail clients will receive an automatic additional 30% off another sleep package, if needed, when purchased prior to expiration. Just click ‘Purchase Services’ while logged in to the The Baby Sleep Site^® Helpdesk and the discount is automatically applied.

Please Note: We are only able to take a limited number of new clients each month for our unlimited e-mail packages. If you see ‘waiting list’ instead of a purchase button, please e-mail our Client Relations Team to be contacted when we have an opening.

I’m breastfeeding – is the sleep help you offer breastfeeding-friendly?

Absolutely! With babies, the connection between a full belly and sleep is pretty obvious, but sometimes this connection needs extra attention, especially with breastfed babies. All of our sleep consultants provide breastfeeding friendly advice and we also have lactation consultants on our team who can help with more complicated issues such as low supply, over supply, tongue tie, reflux, colic, questions about returning to work, and weaning. We’ll work together to ensure that your breastfeeding goals are met while still achieving the best sleep possible for you and your family.

Will you just tell me to let my baby or toddler cry it out like other sleep trainers or programs?

Absolutely not! In fact, I would estimate that 95% or more of our clients do NOT let their child cry it out and if it’s not part of your philosophy as a parent, we won’t recommend it (it won’t work anyway). While we can't promise zero crying (after all, they are young children!), we do understand the importance of limiting crying as much as possible and offer hands-on teaching methods. Even parents who have tried cry it out and weren’t able to get it to work often come to us for gentler solutions. If you do want to try cry-it-out (or some variation), we can help you formulate a plan that you can get on board with and, most importantly, stick with! There are many strategies out there and we customize one just for your family and your unique situation.

One thing we hear from families who have worked with other sleep consultants before finding us is that once the other sleep consultant's one-size-fits-all method didn’t work, they were out of ideas. Keep in mind that some sleep consultants go through just days or weeks of training. We have over 10 years of experience with tens of thousands families. We understand that each baby is truly unique and thus utilize many different methods that fit different personality types.

When can I expect a response?

• Quality is very important to us and we know it’s important to you too! Because we have a limited number of sleep consultants and many families in need, we can only take a limited number of new clients each week (we are only human!). Personalized Sleep Plans^® are completed within 2-4 business days, on average, depending on demand. Therefore, we recommend you sign up sooner rather than later and don’t wait until you are “at your wit’s end.” If you are already there, sign up today! If you are in a hurry, we offer expedited processing for a one-time non-refundable fee of $39 USD. Please click to add this in your shopping cart when purchasing, or if you forget, please log in to your Helpdesk account and click "Purchase Services" to select expedited processing or contact Client Relations once you purchase a package and we'll be happy to help!
• All other emails are answered in order of receipt, within 2 business days, similar to "making an appointment." If you prefer faster response times, please consider an unlimited package (see below).
• E-mail is answered in the order of receipt, but unlimited e-mail clients are given higher priority due to the higher level of service, including some availability on weekends. Unlimited responses are given as promptly as possible, usually within 12-24 hours, depending on the time of day and respective time zones.

Get personalized help for your child's sleep right away - purchase your personalized consulting package today!

How do I get help for a sibling?

Many of our families have sleep challenges across multiple children. You are not alone! We have several options for you to add siblings to your account.

For twins or multiples, unlike buying multiple car seats, high chairs, etc., you just have to pay a one-time Twin fee for each additional child before your Personalized Sleep Plan® is created. This beats buying multiple consultation packages!

For siblings, you can opt to receive an Express Sleep Plan® for one child in addition to the Personalized Sleep Plan® for the other, which is already included in your consultation package. We recommend the Personalized Sleep Plan® for the child with more complex sleep problems.

If you’d like a Personalized Sleep Plan® for a sibling (instead of using the Express Sleep Plan®), rather than purchase a separate package, can receive a Personalized Sleep Plan® for the sibling, too, with just one Sibling Add-On package.

For follow-up consultation e-mails, you may use them for any child if you have added sibling coverage. We will often be able to answer all questions using just one e-mail consultation, but sometimes will need to use one for each child. It depends on the severity of the sleep issues being discussed.

To get help for a sibling, please add a sibling option in the shopping cart when you purchase, or add later, by logging into your Helpdesk account, then click on “Purchase Services” and click the “Siblings” tab in order to choose your sibling package.

Who will be writing my Personalized Sleep Plan®?

Service is a top priority at The Baby Sleep Site^® and our primary goal is to provide you with a high-quality Personalized Sleep Plan^®, sound advice, quick turnaround, compassion, and support. Unlike other sleep consultants out there who go through just a few weeks of research and training, our sleep consultants go through extensive hands-on training for over 300 hours over a 3-6 month training period using our proprietary training program on The Baby Sleep Site^® methodologies, philosophies, and processes.

In addition, each sleep consultant works directly with the whole team (including Nicole Johnson, our founder), so we can continually consider different and unique perspectives as well as tap into the various backgrounds we each bring to the table. In our professional experience and opinion, sleep consultants should not work alone. With that in mind, we have made it a point to round out your “village” with sleep consultants who have varied backgrounds including pediatric nutrition and nursing, diet, psychology, family law, Lactation Consultants, Licensed Social Workers and counselors, as well early intervention and special education for families with children with special needs. You don’t just get one sleep consultant, but a well-rounded team at your disposal. Together, we have decades of experience, and The Baby Sleep Site^® has been proudly serving families since 2008!

Once you connect with your sleep consultant, you will most likely always have that sleep consultant, except, of course, for those times when "life happens," then another sleep consultant will step in to serve you. You don't have to worry about not receiving a consistent response to your need. As founder and president of The Baby Sleep Site^®, I, Nicole Johnson, am the lead sleep consultant and have full faith in my team. All sleep consultants work directly with me to give you the very best service and attention. I'm always available if ever you'd like another set of eyes on your situation. Simply ask! We are here to serve you!

Is my purchase secure & guaranteed?

All purchases on The Baby Sleep Site^® are secured by 256-bit encryption and your credit card information is NOT stored on our servers, which means you can feel confident your financial information is always 100% safe. Your purchase also comes with a guarantee! We genuinely want to bring about important changes in your home and want you to feel confident moving forward. We also want you to find a program that allows you to get your child to sleep in a way that fits with your parenting style.

We understand that there is no unique definition of perfection. As such, we can’t always guarantee “perfect” sleepers, but we can guarantee a professional and supportive service. Rest assured, you have a full 30 days from purchase to decide if our service is a good fit for your family. Of course, this doesn’t mean that a family’s sleep journey will definitely be fully complete in 30 days’ time since that depends heavily on a variety of factors, but it gives you a generous amount of time to decide if our support fits your family’s needs. Our goal is to help your family sleep and we do this by developing a supportive village of experts for you to depend on over the long haul.

Because we must account for overhead and our time, and provide the same level of quality service to all families with whom we work, we do have a few rules regarding refunds. Please be sure to read our complete Terms of Use here for details regarding refunds.

Do you work with families in my country?

Absolutely! In addition to parents in the United States, we have worked with parents from all over the world including, but not limited to, Canada, United Kingdom, France, China, South Africa, Australia, Thailand, Ireland, and Sweden just to name a few.

What if I Choose the Wrong Package? Or I Need More Help?

If you are worried about buying the ‘wrong’ package, please don't be. If you ever feel you need something different than your purchase, please reach out to us and we’ll be happy to offer an exchange, upgrade, etc. We’re very flexible and here to help in the way that works best for you! If you use up your package, or your services expire, you do NOT need to start over and purchase another 'new client' package, either. We have many special add-on packages designed just for returning clients. We have featured a few add-on options on this page but we have others, too. Sometimes you don’t know what you need until you need it, and please be assured that we’re here to help!

Do you work on weekends?

Yes! We understand that baby sleep questions aren’t limited to Monday through Friday, so neither is our help and support. But in an effort to maintain the best work-life balance for your consultant, weekend e-mail replies and phone consultations aren’t always within our standard turnaround time, and e-mail sent after 12 p.m. EST Thursday may be answered on the following Monday. Unlimited e-mail clients will receive weekend responses from the sleep consultant working that weekend, who may or may not be your regular sleep consultant. What can we say? We each try to give our own families some time on the weekends. We know you understand!

Why do I need a sleep consultant and how can I fit it into my budget?

Hiring a sleep consultant is expanding our ever-shrinking "village" these days. Based on feedback from many happy clients, we would like to share 7 Reasons to Hire a Sleep Consultant by clicking here. Our sleep consulting prices reflect the time and personal attention our consultants spend working with each of our clients as well as the expertise and experience of our consulting team. While it might seem tough to justify spending money on baby sleep support, many parents tell us that they view hiring a sleep consultant as similar to hiring a pediatrician or a doula, or any other baby care expert. What’s more, many families find that "pausing" simple things (like daily takeout coffee or food, bi-monthly manicures, etc.), temporarily, helps them easily pay for their sleep consultations — and that the “sacrifice” is more than worth it when it means peaceful naps and rested nights! Learn more about the cost/benefit here.

Do you offer sliding scale, a military discount, or financial assistance?

Here at The Baby Sleep Site^®, one of the things we enjoy the most about our service is the feeling we get from knowing we have truly helped families have a better quality of life through better sleep for the entire family. We have been very fortunate to work with so many wonderful families over this past decade and look forward to continuing to do so for many years to come.

We support our military and we thank you for your service! If you are a military family, please reach out to us via e-mail (either before or after your purchase) to learn about our military discounts.

It is also one of our core values to be able to give something back to the community and ensure our support is available to any family in need of it. We understand that it can be financially difficult to purchase one of our eBooks or one of our personalized sleep consultations. With this in mind, we do offer The Baby Sleep Site^® Assistance Program which includes options to apply for a reduced fee Express Sleep Plan^®, Basic E-mail Sleep Consultation Package, or E-Book. To read more about these different options and to learn how to apply, please visit The Baby Sleep Site® Assistance Program page.

Will Insurance Cover Sleep Consultation Services?

At this time, our sleep consulting services are generally not covered by traditional health insurance providers as many consider baby sleep consulting an alternative or medically unnecessary therapy. Please contact your provider to find out what your specific policy covers. The good news is if you have an FSA or HSA, our services are likely reimbursable or covered outright!

Before you purchase our services, contact your FSA/HSA administrator to verify if our services will be covered, if you need pre-approval, or if any special paperwork is necessary. If you are required to have a letter of medical necessity from your pediatrician, give them a call and ask how you can get this. Services may be covered under these categories: “Newborn Care” or “Health Institute Fee.”

With an FSA, you may have to pre-pay for your sleep training program and submit a receipt for reimbursement. So just ask us for a detailed receipt and submit it to your FSA administrator.

If you have an HSA debit card, you can simply use your HSA debit card to pay for sleep consulting services.

We look forward to hearing from you and seeing you in our Helpdesk!

How does unlimited emailing work?

Our unlimited email consultation packages are popular among parents who want focused attention for a predetermined amount of time. Whether you think you will need support during a transition phase or are looking to establish long-term consistency in your baby’s nighttime habits, these email packages offer a cost-effective way of getting all the advice you need.

The Details:

• After you purchase your package, you will complete an online questionnaire that takes about 10-20 minutes and your sleep consultant will do a complete profile of your baby’s sleep and development. We will talk about his or her sleep history and current developmental stage. We will discuss developmental milestones, the techniques that have or haven’t worked in the past, and any potential changes in your little one’s life. We will also listen to your concerns and work with you to determine which sleep strategy is the best fit. There are numerous sleep training options out there, from crying methods to no-cry methods and many in-between, and we will figure out the best course of action for you.
• Responses are given as promptly as possible, usually within 12-24 hours, depending on time of day and respective time zones, and you will receive limited responses on the weekends from an on-call sleep consultant.
• Clients who require an initial assessment or Personalized Sleep Plan^® will get one within 1-2 business days and the end date will be adjusted accordingly.
• Unlimited packages can be paused once per package for a maximum of 4 weeks in the event of illness, traveling, etc. Please discuss any special circumstances with your expert sleep consultant, and we will strive to accommodate you. We know life happens.
• Unlimited e-mail clients will receive an automatic additional 30% off another sleep package, if needed, when purchased prior to expiration. Just click ‘Purchase Services’ while logged in to the The Baby Sleep Site^® Helpdesk and the discount is automatically applied.

Please Note: We are only able to take a limited number of new clients each month for our unlimited e-mail packages. If you see ‘waiting list’ instead of a purchase button, please e-mail our Client Relations Team to be contacted when we have an opening.

I’m breastfeeding – is the sleep help you offer breastfeeding-friendly?

Absolutely! With babies, the connection between a full belly and sleep is pretty obvious, but sometimes this connection needs extra attention, especially with breastfed babies. All of our sleep consultants provide breastfeeding friendly advice and we also have lactation consultants on our team who can help with more complicated issues such as low supply, over supply, tongue tie, reflux, colic, questions about returning to work, and weaning. We’ll work together to ensure that your breastfeeding goals are met while still achieving the best sleep possible for you and your family.

Will you just tell me to let my baby or toddler cry it out like other sleep trainers or programs?

Absolutely not! In fact, I would estimate that 95% or more of our clients do NOT let their child cry it out and if it’s not part of your philosophy as a parent, we won’t recommend it (it won’t work anyway). While we can't promise zero crying (after all, they are young children!), we do understand the importance of limiting crying as much as possible and offer hands-on teaching methods. Even parents who have tried cry it out and weren’t able to get it to work often come to us for gentler solutions. If you do want to try cry-it-out (or some variation), we can help you formulate a plan that you can get on board with and, most importantly, stick with! There are many strategies out there and we customize one just for your family and your unique situation.

One thing we hear from families who have worked with other sleep consultants before finding us is that once the other sleep consultant's one-size-fits-all method didn’t work, they were out of ideas. Keep in mind that some sleep consultants go through just days or weeks of training. We have over 10 years of experience with tens of thousands families. We understand that each baby is truly unique and thus utilize many different methods that fit different personality types.

How do I get help for a sibling?

Many of our families have sleep challenges across multiple children. You are not alone! We have several options for you to add siblings to your account.

For twins or multiples, unlike buying multiple car seats, high chairs, etc., you just have to pay a one-time Twin fee for each additional child before your Personalized Sleep Plan® is created. This beats buying multiple consultation packages!

For siblings, you can opt to receive an Express Sleep Plan® for one child in addition to the Personalized Sleep Plan® for the other, which is already included in your consultation package. We recommend the Personalized Sleep Plan® for the child with more complex sleep problems.

If you’d like a Personalized Sleep Plan® for a sibling (instead of using the Express Sleep Plan®), rather than purchase a separate package, can receive a Personalized Sleep Plan® for the sibling, too, with just one Sibling Add-On package.

For follow-up consultation e-mails, you may use them for any child if you have added sibling coverage. We will often be able to answer all questions using just one e-mail consultation, but sometimes will need to use one for each child. It depends on the severity of the sleep issues being discussed.

To get help for a sibling, please add a sibling option in the shopping cart when you purchase, or add later, by logging into your Helpdesk account, then click on “Purchase Services” and click the “Siblings” tab in order to choose your sibling package.

Is my purchase secure & guaranteed?

All purchases on The Baby Sleep Site^® are secured by 256-bit encryption and your credit card information is NOT stored on our servers, which means you can feel confident your financial information is always 100% safe. Your purchase also comes with a guarantee! We genuinely want to bring about important changes in your home and want you to feel confident moving forward. We also want you to find a program that allows you to get your child to sleep in a way that fits with your parenting style.

We understand that there is no unique definition of perfection. As such, we can’t always guarantee “perfect” sleepers, but we can guarantee a professional and supportive service. Rest assured, you have a full 30 days from purchase to decide if our service is a good fit for your family. Of course, this doesn’t mean that a family’s sleep journey will definitely be fully complete in 30 days’ time since that depends heavily on a variety of factors, but it gives you a generous amount of time to decide if our support fits your family’s needs. Our goal is to help your family sleep and we do this by developing a supportive village of experts for you to depend on over the long haul.

Because we must account for overhead and our time, and provide the same level of quality service to all families with whom we work, we do have a few rules regarding refunds. Please be sure to read our complete Terms of Use here for details regarding refunds.

Who will be writing my Personalized Sleep Plan®?

Service is a top priority at The Baby Sleep Site^® and our primary goal is to provide you with a high-quality Personalized Sleep Plan^®, sound advice, quick turnaround, compassion, and support. Unlike other sleep consultants out there who go through just a few weeks of research and training, our sleep consultants go through extensive hands-on training for over 300 hours over a 3-6 month training period using our proprietary training program on The Baby Sleep Site^® methodologies, philosophies, and processes.

In addition, each sleep consultant works directly with the whole team (including Nicole Johnson, our founder), so we can continually consider different and unique perspectives as well as tap into the various backgrounds we each bring to the table. In our professional experience and opinion, sleep consultants should not work alone. With that in mind, we have made it a point to round out your “village” with sleep consultants who have varied backgrounds including pediatric nutrition and nursing, diet, psychology, family law, Lactation Consultants, Licensed Social Workers and counselors, as well early intervention and special education for families with children with special needs. You don’t just get one sleep consultant, but a well-rounded team at your disposal. Together, we have decades of experience, and The Baby Sleep Site^® has been proudly serving families since 2008!

Once you connect with your sleep consultant, you will most likely always have that sleep consultant, except, of course, for those times when "life happens," then another sleep consultant will step in to serve you. You don't have to worry about not receiving a consistent response to your need. As founder and president of The Baby Sleep Site^®, I, Nicole Johnson, am the lead sleep consultant and have full faith in my team. All sleep consultants work directly with me to give you the very best service and attention. I'm always available if ever you'd like another set of eyes on your situation. Simply ask! We are here to serve you!

Do you work with families in my country?

Absolutely! In addition to parents in the United States, we have worked with parents from all over the world including, but not limited to, Canada, United Kingdom, France, China, South Africa, Australia, Thailand, Ireland, and Sweden just to name a few.

What if I Choose the Wrong Package? Or I Need More Help?

If you are worried about buying the ‘wrong’ package, please don't be. If you ever feel you need something different than your purchase, please reach out to us and we’ll be happy to offer an exchange, upgrade, etc. We’re very flexible and here to help in the way that works best for you! If you use up your package, or your services expire, you do NOT need to start over and purchase another 'new client' package, either. We have many special add-on packages designed just for returning clients. We have featured a few add-on options on this page but we have others, too. Sometimes you don’t know what you need until you need it, and please be assured that we’re here to help!

Do you work on weekends?

Yes! We understand that baby sleep questions aren’t limited to Monday through Friday, so neither is our help and support. But in an effort to maintain the best work-life balance for your consultant, weekend e-mail replies and phone consultations aren’t always within our standard turnaround time, and e-mail sent after 12 p.m. EST Thursday may be answered on the following Monday. Unlimited e-mail clients will receive weekend responses from the sleep consultant working that weekend, who may or may not be your regular sleep consultant. What can we say? We each try to give our own families some time on the weekends. We know you understand!

Will Insurance Cover Sleep Consultation Services?

At this time, our sleep consulting services are generally not covered by traditional health insurance providers as many consider baby sleep consulting an alternative or medically unnecessary therapy. Please contact your provider to find out what your specific policy covers. The good news is if you have an FSA or HSA, our services are likely reimbursable or covered outright!

Before you purchase our services, contact your FSA/HSA administrator to verify if our services will be covered, if you need pre-approval, or if any special paperwork is necessary. If you are required to have a letter of medical necessity from your pediatrician, give them a call and ask how you can get this. Services may be covered under these categories: “Newborn Care” or “Health Institute Fee.”

With an FSA, you may have to pre-pay for your sleep training program and submit a receipt for reimbursement. So just ask us for a detailed receipt and submit it to your FSA administrator.

If you have an HSA debit card, you can simply use your HSA debit card to pay for sleep consulting services.

We look forward to hearing from you and seeing you in our Helpdesk!

How do phone packages work?

After you purchase your package, you will receive an e-mail to make your first phone appointment. Phone appointments are typically available within 2-5 business days, depending on demand and sleep consultant schedules and time zones. All phone packages are serviced by senior sleep consultants, including founder and Lead Sleep Consultant, Nicole Johnson. Special arrangements can sometimes be made for Saturdays and/or after-hours. If you are worried we don't service your time zone, don't worry -- we will find a time that works for you and your family!

You will then complete an online questionnaire that will take 10-20 minutes, on average, which your sleep consultant will thoroughly review before your appointment. On the day of your appointment, your sleep consultant will do a complete assessment of your baby’s sleep and development. We will talk about his or her sleep history and current developmental stage. We will discuss developmental milestones, the techniques that have or haven’t worked in the past, and any potential changes in your little one’s life. We will also listen to your concerns and work with you to determine which sleep strategy is the best fit. There are numerous sleep training options out there, from crying methods to no-cry methods and many in-between, and we will figure out the best course of action for you.

After the initial phone consultation, we will then prepare a Personalized Sleep Plan^® or executive summary outlining your next steps as we discussed. Once your sleep coaching is underway, you can use your follow-up e-mails and phone minutes to ask further questions as needed. And, your purchased emails and/or phone consultations are available to you for six (6) months after your purchase date, allowing you plenty of time to sleep coach at your desired pace, and allowing you the option to save some of your emails/phone time for future sleep issues that may arise. Many parents choose to save one or two emails for future sleep problems, like a sleep regression, schedule change, or teething, that they know may arise later.

I’m breastfeeding – is the sleep help you offer breastfeeding-friendly?

Absolutely! With babies, the connection between a full belly and sleep is pretty obvious, but sometimes this connection needs extra attention, especially with breastfed babies. All of our sleep consultants provide breastfeeding friendly advice and we also have lactation consultants on our team who can help with more complicated issues such as low supply, over supply, tongue tie, reflux, colic, questions about returning to work, and weaning. We’ll work together to ensure that your breastfeeding goals are met while still achieving the best sleep possible for you and your family.

Will you just tell me to let my baby or toddler cry it out like other sleep trainers or programs?

Absolutely not! In fact, I would estimate that 95% or more of our clients do NOT let their child cry it out and if it’s not part of your philosophy as a parent, we won’t recommend it (it won’t work anyway). While we can't promise zero crying (after all, they are young children!), we do understand the importance of limiting crying as much as possible and offer hands-on teaching methods. Even parents who have tried cry it out and weren’t able to get it to work often come to us for gentler solutions. If you do want to try cry-it-out (or some variation), we can help you formulate a plan that you can get on board with and, most importantly, stick with! There are many strategies out there and we customize one just for your family and your unique situation.

One thing we hear from families who have worked with other sleep consultants before finding us is that once the other sleep consultant's one-size-fits-all method didn’t work, they were out of ideas. Keep in mind that some sleep consultants go through just days or weeks of training. We have over 10 years of experience with tens of thousands families. We understand that each baby is truly unique and thus utilize many different methods that fit different personality types.

When can I expect a response?

• Quality is very important to us and we know it’s important to you too! Because we have a limited number of sleep consultants and many families in need, we can only take a limited number of new clients each week (we are only human!). Personalized Sleep Plans^® are completed within 2-4 business days, on average, depending on demand. Therefore, we recommend you sign up sooner rather than later and don’t wait until you are “at your wit’s end.” If you are already there, sign up today! If you are in a hurry, we offer expedited processing for a one-time non-refundable fee of $39 USD. Please click to add this in your shopping cart when purchasing, or if you forget, please log in to your Helpdesk account and click "Purchase Services" to select expedited processing or contact Client Relations once you purchase a package and we'll be happy to help!
• All other emails are answered in order of receipt, within 2 business days, similar to "making an appointment." If you prefer faster response times, please consider an unlimited package (see below).
• E-mail is answered in the order of receipt, but unlimited e-mail clients are given higher priority due to the higher level of service, including some availability on weekends. Unlimited responses are given as promptly as possible, usually within 12-24 hours, depending on the time of day and respective time zones.

Get personalized help for your child's sleep right away - purchase your personalized consulting package today!

How do I get help for a sibling?

Many of our families have sleep challenges across multiple children. You are not alone! We have several options for you to add siblings to your account.

For twins or multiples, unlike buying multiple car seats, high chairs, etc., you just have to pay a one-time Twin fee for each additional child before your Personalized Sleep Plan® is created. This beats buying multiple consultation packages!

For siblings, you can opt to receive an Express Sleep Plan® for one child in addition to the Personalized Sleep Plan® for the other, which is already included in your consultation package. We recommend the Personalized Sleep Plan® for the child with more complex sleep problems.

If you’d like a Personalized Sleep Plan® for a sibling (instead of using the Express Sleep Plan®), rather than purchase a separate package, can receive a Personalized Sleep Plan® for the sibling, too, with just one Sibling Add-On package.

For follow-up consultation e-mails, you may use them for any child if you have added sibling coverage. We will often be able to answer all questions using just one e-mail consultation, but sometimes will need to use one for each child. It depends on the severity of the sleep issues being discussed.

To get help for a sibling, please add a sibling option in the shopping cart when you purchase, or add later, by logging into your Helpdesk account, then click on “Purchase Services” and click the “Siblings” tab in order to choose your sibling package.

Is my purchase secure & guaranteed?

All purchases on The Baby Sleep Site^® are secured by 256-bit encryption and your credit card information is NOT stored on our servers, which means you can feel confident your financial information is always 100% safe. Your purchase also comes with a guarantee! We genuinely want to bring about important changes in your home and want you to feel confident moving forward. We also want you to find a program that allows you to get your child to sleep in a way that fits with your parenting style.

We understand that there is no unique definition of perfection. As such, we can’t always guarantee “perfect” sleepers, but we can guarantee a professional and supportive service. Rest assured, you have a full 30 days from purchase to decide if our service is a good fit for your family. Of course, this doesn’t mean that a family’s sleep journey will definitely be fully complete in 30 days’ time since that depends heavily on a variety of factors, but it gives you a generous amount of time to decide if our support fits your family’s needs. Our goal is to help your family sleep and we do this by developing a supportive village of experts for you to depend on over the long haul.

Because we must account for overhead and our time, and provide the same level of quality service to all families with whom we work, we do have a few rules regarding refunds. Please be sure to read our complete Terms of Use here for details regarding refunds.

Who will be writing my Personalized Sleep Plan®?

Service is a top priority at The Baby Sleep Site^® and our primary goal is to provide you with a high-quality Personalized Sleep Plan^®, sound advice, quick turnaround, compassion, and support. Unlike other sleep consultants out there who go through just a few weeks of research and training, our sleep consultants go through extensive hands-on training for over 300 hours over a 3-6 month training period using our proprietary training program on The Baby Sleep Site^® methodologies, philosophies, and processes.

In addition, each sleep consultant works directly with the whole team (including Nicole Johnson, our founder), so we can continually consider different and unique perspectives as well as tap into the various backgrounds we each bring to the table. In our professional experience and opinion, sleep consultants should not work alone. With that in mind, we have made it a point to round out your “village” with sleep consultants who have varied backgrounds including pediatric nutrition and nursing, diet, psychology, family law, Lactation Consultants, Licensed Social Workers and counselors, as well early intervention and special education for families with children with special needs. You don’t just get one sleep consultant, but a well-rounded team at your disposal. Together, we have decades of experience, and The Baby Sleep Site^® has been proudly serving families since 2008!

Once you connect with your sleep consultant, you will most likely always have that sleep consultant, except, of course, for those times when "life happens," then another sleep consultant will step in to serve you. You don't have to worry about not receiving a consistent response to your need. As founder and president of The Baby Sleep Site^®, I, Nicole Johnson, am the lead sleep consultant and have full faith in my team. All sleep consultants work directly with me to give you the very best service and attention. I'm always available if ever you'd like another set of eyes on your situation. Simply ask! We are here to serve you!

Do you work with families in my country?

Absolutely! In addition to parents in the United States, we have worked with parents from all over the world including, but not limited to, Canada, United Kingdom, France, China, South Africa, Australia, Thailand, Ireland, and Sweden just to name a few.

What if I Choose the Wrong Package? Or I Need More Help?

If you are worried about buying the ‘wrong’ package, please don't be. If you ever feel you need something different than your purchase, please reach out to us and we’ll be happy to offer an exchange, upgrade, etc. We’re very flexible and here to help in the way that works best for you! If you use up your package, or your services expire, you do NOT need to start over and purchase another 'new client' package, either. We have many special add-on packages designed just for returning clients. We have featured a few add-on options on this page but we have others, too. Sometimes you don’t know what you need until you need it, and please be assured that we’re here to help!

Do you work on weekends?

Yes! We understand that baby sleep questions aren’t limited to Monday through Friday, so neither is our help and support. But in an effort to maintain the best work-life balance for your consultant, weekend e-mail replies and phone consultations aren’t always within our standard turnaround time, and e-mail sent after 12 p.m. EST Thursday may be answered on the following Monday. Unlimited e-mail clients will receive weekend responses from the sleep consultant working that weekend, who may or may not be your regular sleep consultant. What can we say? We each try to give our own families some time on the weekends. We know you understand!

Will Insurance Cover Sleep Consultation Services?

At this time, our sleep consulting services are generally not covered by traditional health insurance providers as many consider baby sleep consulting an alternative or medically unnecessary therapy. Please contact your provider to find out what your specific policy covers. The good news is if you have an FSA or HSA, our services are likely reimbursable or covered outright!

Before you purchase our services, contact your FSA/HSA administrator to verify if our services will be covered, if you need pre-approval, or if any special paperwork is necessary. If you are required to have a letter of medical necessity from your pediatrician, give them a call and ask how you can get this. Services may be covered under these categories: “Newborn Care” or “Health Institute Fee.”

With an FSA, you may have to pre-pay for your sleep training program and submit a receipt for reimbursement. So just ask us for a detailed receipt and submit it to your FSA administrator.

If you have an HSA debit card, you can simply use your HSA debit card to pay for sleep consulting services.

We look forward to hearing from you and seeing you in our Helpdesk!

Is an Express Sleep Plan® right for me?

The Express Sleep Plan^® is designed for children 4 months of age and older, who are in good overall health. The Express Sleep Plan incorporates over 10 years of our experience with families like yours and is perfect for parents who want a customized sleep plan, but who feel comfortable implementing the plan on their own, without a sleep consultant's help.

If your baby is younger than 4 months, has health issues or developmental delays, or if you feel for any reason that you need support and help from an expert during the sleep coaching process, we recommend you purchase a Personalized Sleep Plan^® e-mail or phone package. This will put you in touch with an expert consultant who will craft a personalized plan for your child that takes into account special circumstances and medical concerns (if applicable), and who will provide you with compassionate and encouraging follow-up support.

How does this work?

After purchasing your Express Sleep Plan^®, you will receive an email with your Helpdesk login information. After logging in, you will be prompted to take a brief survey. This survey is simple, and it's designed to collect your sleep history information. Your responses will be used to create your plan. Once you've finished the survey, you will press the "Submit" button, and your Express Sleep Plan^® will appear instantly, ready for you to download and print! Your plan will always be available to you within your Helpdesk dashboard as well. If you have questions or need encouragement, you can purchase the Express Sleep Plan plus email consultation package right now, or if you'd like to wait, you can purchase one of our special upgrades for Express Sleep Plan families. Then simply login to your Helpdesk account and click on "Sleep History" to get in touch with a sleep consultant. You will provide your sleep consultant with more details about your situation, so she can further customize your plan. Your follow-up help is valid for six (6) months after your purchase date.

When can I expect a response?

Your Express Sleep Plan^® is available instantly -- no waiting! Simply complete a questionnaire designed to collect your sleep information, submit your answers, and within moments, your plan will be available to download and print. Should you need to contact a sleep consultant, because we have a limited number of sleep consultants and many families in need, we can only take a limited number of new clients each week (we are only human!). New client assessments are completed within 2-4 business days, on average, depending on demand. If you are in a hurry, we offer expedited processing for a one-time non-refundable fee of $39 USD. Please log in to your Helpdesk account and click "Purchase Services" to pay for expedited processing or contact customer service once you purchase a package and we'll be happy to help!

Is my purchase secure & guaranteed?

All purchases on The Baby Sleep Site^® are processed on a secure server, which means you can feel confident your financial information is always 100% safe. Your purchase also comes with a guarantee! We genuinely want to bring about important changes in your home and want you to feel confident moving forward. We also want you to find a program that allows you to get your child to sleep in a way that fits with your parenting style. If you are not satisfied with your Express Sleep Plan^®, we will provide you with a full refund within 30 days of your purchase. Purchasing the Express Sleep Plan Consultation Package? Please be sure to read our complete Terms of Use here for details regarding refunds and fees on e-mail consultations. We can’t guarantee a perfect sleeper, but we can guarantee professional and helpful service, and you have very little to lose!

What if I have questions about my Express Sleep Plan®?

No problem - we have you covered! You have the option to buy your Express Sleep Plan^® with one e-mail with a sleep consultant below. Or, within the first 60 days after purchasing your Express Sleep Plan^®, you can upgrade your purchase and work one-on-one with a consultant; she will tweak your plan as needed and give you expert insights into sleep coaching. Or, you can buy a discounted membership to our VIP Members Area, and chat with a consultant that way. Every question or comment you leave on a page in our VIP Members Area will be addressed by an expert consultant; in addition, you can join in on one of our weekly member chats and ask our team of consultants your most pressing questions.

Will Insurance Cover Sleep Consultation Services?

At this time, our sleep consulting services are generally not covered by traditional health insurance providers as many consider baby sleep consulting an alternative or medically unnecessary therapy. Please contact your provider to find out what your specific policy covers. The good news is if you have an FSA or HSA, our services are likely reimbursable or covered outright!

Before you purchase our services, contact your FSA/HSA administrator to verify if our services will be covered, if you need pre-approval, or if any special paperwork is necessary. If you are required to have a letter of medical necessity from your pediatrician, give them a call and ask how you can get this. Services may be covered under these categories: “Newborn Care” or “Health Institute Fee.”

With an FSA, you may have to pre-pay for your sleep training program and submit a receipt for reimbursement. So just ask us for a detailed receipt and submit it to your FSA administrator.

If you have an HSA debit card, you can simply use your HSA debit card to pay for sleep consulting services.

We look forward to hearing from you and seeing you in our Helpdesk!