Nicole Johnson
Founder / Lead Sleep Consultant
Shaye Halpert
Senior Sleep Consultant and Analyst
Debbye Parker
Helpdesk Manager and Client Relations Specialist
Frequently Asked Questions
Hello and welcome! Please check below to see if your question has been answered. If not, please send us an e-mail or use one of the options below to contact us directly. We always enjoy talking to families!
General Questions
We have a variety of package options and which product or service package you choose has a lot to do with your personality. Are you a DIY’er or are you ready for one-on-one help? Is phone or e-mail more convenient? Are you detail-oriented? Do you need daily or near-daily support? And, sometimes you don’t know what you will need until you need it. We understand this very well!
With over 10 years under our belt, we can confidently tell you that you can’t choose the “wrong” product or service package. Simply choose what feels like the best fit and if you ever feel you need something different, simply let us know and we can make adjustments! If you still aren’t sure, please contact us below and we will be happy to assist you. Or, feel free to set up a free 15-minute sleep assessment with a sleep consultant.
Please log in to your Sleep Helpdesk account. Once logged in, your account status will be at the top of the screen just below the menu. We look forward to hearing from you!
Quality is very important to us and we know it’s important to you too. Because we have a limited number of sleep consultants and many families in need, we can only take a limited number of new clients each week (we are only human!). Personalized Sleep Plans® are completed within two business days from when we receive your history, on average, depending on demand and day of the week. See the table below based on our many years of experience.
In a hurry? We offer expedited processing for a one-time non-refundable fee of $39. Please log in to your Helpdesk account and click “Purchase Services” to pay for expedited processing or contact us once you purchase a package, and we will be happy to help!
| History Submitted By 5pm EST On… | Estimated Delivery Date |
|---|---|
| Monday | Wednesday or Thursday |
| Tuesday | Thursday or Friday |
| Wednesday | Friday or Monday |
| Thursday | Monday or Tuesday |
| Friday | Tuesday or Wednesday |
| Saturday | Tuesday or Wednesday |
| Sunday | Tuesday or Wednesday |
Please contact Client Relations if you believe it has been longer than 5 business days since you completed your sleep history.
Once you log in to your VIP Members Area account then click “Account” in the menu. If you are having any trouble with your account that is not able to be managed there, please contact us using the form below.
Please feel free to review our Terms of Use or contact our Client Relations Team using the form below at any time if you have questions.
Technical Questions
You should have immediately received an e-mail with instructions directly after payment, so we apologize for any technical issues you may have experienced! Please be sure to check your e-mail and any spam/junk folders. And, be sure to add babysleepsite.com to your address book. If you still can’t locate your e-mail or download instructions, please contact Client Relations and we’re happy to help!
To reset your Sleep Helpdesk password, click here
To reset your Members Area password, click here.
We apologize you are having trouble! To remedy a login problem, try closing all your browser windows, clearing your cache, and/or using a different browser.
Question not answered?
We’re here to help! Please contact us anytime using these methods:
text
Text BABY to +1 (845) 498-0308
email
[email protected]
(Or use the contact form below.)
social
snail mail
7385 State Route 3 #127
Westerville, OH 43082-8654
